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Anna Filipopolous, Cara

If you’ve ever flown with Air Canada – and I’ve spent a little too long sitting in their seats – you’ll have bumped into the work of Cara Operations.  They’re a long-standing Canadian company, and as well as running some of Canada’s best known quick service restaurants they provide the catering for Air Canada flights.  Anna’s the SVP of People Development there, no small task as her remit covers people working for Cara and as part of a franchise structure, as well as covering six different brands with different cultures.

Anna’s background includes time in the pharmaceutical and the consumer goods sectors, and she comes to this interview with a great deal of experience in the day to day ebb and flow of change and people engagement.

In this interview you’ll find:

  • How she managed a process to rebrand an organization – and have people actually engage in the change process
  • The importance of ‘micro behaviours’ – and why they’re critical to Great Work
  • The power of acting like it’s the future (sounds confusing but makes sense in the interview)
  • Five things Anna believes can get in the way of doing more Great Work – and how to tackle some of those challenges

Listen to my interview with Anna Filipopolous.


0:16 Michael introduces Anna Filipopolous

1:35 How she managed a process to rebrand an organization – and have people actually engage in the change process

6:52 The importance of ‘micro behaviours’ – and why they’re critical to Great Work

10:06 The power of acting like it’s the future (sounds confusing but makes sense in the interview)

13:30 Five things Anna believes can get in the way of doing more Great Work – and how to tackle some of those challenges

23:12 Michael closes the interview

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