While deeply committed to supporting a coaching culture, the in-house program was overly theoretical and model-based, and managers were not walking away with the real-world tools they needed to successfully coach their teams. Also, managers felt they didn’t have enough time to coach their staff and couldn’t see the inherent value of coaching. As a result, coaching wasn’t sticking in the organization.
Designed to help managers and leaders develop — and keep — the coaching behaviours, The Coaching Habit program provided practical, actionable next-day-ready tools and training to help managers apply their new skills. It also helps managers see the value of coaching, not only to the person being coached, but as a way to have more impact in their own day.
- The national director of Learning & Development reported an “actionable effect” that saw managers asking more questions and refraining from jumping in to give advice.
- Program evaluations conducted months later showed that the coaching techniques had become part of the managers’ daily repertoire.
- Managers conducted more frequent, higher quality coaching interactions with their team members.